We are able to exchange or provide a store credit if your merchandise is returned and received within 15 days from the date of purchase. Customers are responsible for the cost of returning unwanted items to us.
Please contact us at email@example.com for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted. After 15 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns over 15 days or final sale products.
Kiddit asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, unscratched, unstained, undamaged, and in their undamaged original packaging with all tags attached and that you include a copy of the invoice or packing slip with your reason for return. Should items not be received back in its original condition, they will be returned to the customer with the customer responsible for any return shipping costs.
Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at the customer's expense.
We are not responsible for shrinkage or bleeding as a result of washing your item(s).
The following items are not returnable/exchangeable under any circumstances:
- Final Sale Items
- Items Beyond 15 Days Ship To Time
- Personalized Items
Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed. All refunds will be issued via the same method used to purchase the item/s.
Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to kiddit.com and the original return/ exchange policy will be applied.
Please make sure to pack your items carefully for return shipment, as we cannot take responsibility for products damaged or lost in transit.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.
Damaged or Faulty Items
We offer refunds for items found to be faulty, depending on the manufacturer's warranty and returns policy. Please contact us within 7 days by email firstname.lastname@example.org or by phone 800 393 0292 with the details. Return postage/shipping is at the customer's expense. Returned items must be in its unused, brand new saleable condition, and in its undamaged original packaging with all tags attached. Please ship in protective packaging as goods damaged in return shipping will not be refunded.
We reserve the right to request that faulty items be returned for inspection before issuing a refund. Once we have confirmed the fault, we will refund both the cost of the item and the shipping costs or provide a replacement item.
Any item that is returned used or has been damaged after receipt by the customer will not be accepted for refund or exchange. After receipt of the item, storage and return shipping is the responsibility of the customer.